Privacy Policy

This Privacy Policy explains how Loadshifters collects, uses and protects personal information when you visit our website, contact us or use our removal, moving, storage and related services.

We respect your privacy and aim to handle your personal information responsibly and transparently.

Depending on how you interact with us, we may collect information such as:

1. Your name and contact details.
2. Your telephone number and email address.
3. Collection and delivery addresses.
4. Details about your move and moving requirements.
5. Information provided when requesting a quotation.
6. Information provided when contacting our team.
7. Website usage information such as your IP address, browser type and information about how you use our website.

We may use personal information to:

1. Respond to enquiries and requests.
2. Prepare and provide quotations.
3. Arrange and provide removal, moving or storage services.
4. Communicate with you about your booking or enquiry.
5. Manage payments and related administration.
6. Handle complaints, claims or service issues.
7. Improve our website and services.
8. Comply with legal, regulatory, accounting or insurance requirements.

Where applicable, we process personal information on one or more of the following lawful bases:

1. Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
2. Processing is necessary for us to comply with a legal obligation.
3. Processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.
4. You have provided consent where consent is required by law.

You may provide personal information when you complete a quotation request, contact us by telephone or email, make a booking or otherwise communicate with Loadshifters.

You should only provide information that is relevant and accurate. If information changes, please let us know so that our records can be updated where appropriate.

We may share personal information with trusted third parties where this is necessary to provide our services, operate our business or comply with legal obligations.

Depending on the circumstances, this may include service providers, payment providers, insurers, professional advisers, technology providers or other contractors involved in providing services to you.

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies to help the website function, understand website usage and improve the user experience.

Where cookies require your consent, we will request consent in accordance with applicable requirements.

You can also control or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and meet legal, accounting, insurance or regulatory requirements.

The retention period will depend on the type of information and the reason we hold it.

Depending on your circumstances and applicable law, you may have rights in relation to your personal information.

These may include the right to:

1. Request access to personal information we hold about you.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of information in certain circumstances.
4. Request restriction of processing in certain circumstances.
5. Object to certain processing where applicable.
6. Request transfer of certain information where the right applies.
7. Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

If we send marketing communications where consent or another lawful basis is required, you can ask us to stop sending them at any time.

Service related communications, such as information about a booking or quotation, are not necessarily marketing communications.

Our website may contain links to third party websites or services. Those websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices or content of third party websites.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps where required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection requirements.

Where legally required, we will notify the relevant regulatory authority and affected individuals.

Our services and website are intended for adults and businesses. We do not knowingly collect personal information from children where doing so would be unlawful.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The latest version will be made available on this website.

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact Loadshifters.